Wasa chief orders priority action on sewerage complaints

Key Points:

Wasa MD Saqib Raza has directed that public complaints about sewerage be resolved on a priority basis
Deputy directors have been told to take immediate steps to repair and restore settled sewer lines in their areas
The practical steps for installing new machinery at disposal stations are to be completed soon
Complaints registered on the helpline and the Punjab Wasa portal are also to be resolved on a priority basis
Operations officers have been directed to work in consultation with the public representatives of their areas

FAISALABAD: Wasa MD Saqib Raza on Monday ordered sewerage complaints in Faisalabad to be resolved on a priority basis.

According to the handout, Mr Raza issued the directions while presiding over a meeting of officers of the operations directorates.

Mr Raza said the practical steps for installing new machinery at disposal stations should be completed soon. He said the public should receive the benefit of the disposal stations’ increased capacity without delay.

The handout said every deputy director must take immediate steps to repair and restore any settled sewer line in his area. He said sewerage problems could be solved only through the complete restoration of the lines.

The MD said complaints registered on the helpline, the Punjab Wasa portal and other portals must also be resolved on a priority basis. He said the redress of public complaints without delay was the guarantee of the department’s success and the citizens’ trust.

Mr Raza said the provision of quality sewerage facilities to citizens was at the top of the department’s priorities and no compromise could be made on it.

He directed all operations officers to work in consultation with the public representatives of their areas so that public problems could be resolved on time.

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