FDA Chief Orders Swift Action on Public Complaints

FAISALABAD: Director General Faisalabad Development Authority Muhammad Asif Chaudhry met citizens under the Punjab government’s open door policy and heard their individual and collective problems, officials said.

He directed officers to redress complaints promptly and handle departmental matters on a priority basis. He said no unnecessary delay would be tolerated in providing relief to the public.

He directed that operations against illegal housing schemes should be speeded up. He also directed indiscriminate legal action against encroachments and the land mafia.

He stressed ending delays in the registration of inheritance transfers of properties and ensuring timely implementation of court decrees. He also stressed early disposal of other departmental matters.

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He said citizens should not have to make unnecessary rounds of offices for the solution of their problems. Every application should be dealt with on merit and in time, he said.

He said negligence, dishonesty or shirking work would not be tolerated in departmental matters. Such employees would face strict accountability, he said.

He directed officers to closely monitor the performance of staff in their sections. He said every task should be completed within its timeline and citizens should have no cause for complaint about the performance of the Faisalabad Development Authority.

Pending matters should be disposed of promptly rather than prolonged without reason, he said. Resolving public problems and providing better facilities to citizens was the basic responsibility of the institution, he said.

He said direct hearing under the open door policy aimed to learn about citizens’ problems and ensure effective steps for their solution. Officers should make public service their motto and perform their duties under transparency, merit and accountability, he said.